Q&A

If cancelled from midnight 7 days prior to the accommodation day
→50% of the accommodation charge
If cancelled from midnight 3 days prior to the stay
→ 100% of the accommodation charge.

※1.Cancellation fees will be charged for changes to the date of stay during the period covered by the cancellation policy.
※2.Please contact us as soon as possible if you wish to cancel.
※3.We will refund cancellations for reasons of disaster.

Possible.
The inn has a large selection of children’s equipment and other items to ensure that even young children are comfortable.
There is also a children’s rate available for an additional charge.

Possible.
If you wish to change the number of people in your booking, please inform us at least one day before your stay.

Credit cards accepted.
VISA, Master Card, JCB, AMERICAN EXPRESS, Diners Club and DISCOVER are accepted.

Reservations for Entire holiday house plan can be made up to 6 months in advance from the current month.
If you wish to book more than 6 months in advance, please contact us.

Reservations for the Guest House Plan can be made up to one month in advance from the current month.
The guesthouse is only available for Entire holiday house plan on Saturdays, Sundays, public holidays, GW, Obon and New Year’s Eve and New Year’s Eve.

No.
The inn has no facilities for pets.

Possible.
We can store your luggage before check-in from 11.00 am on the same day.
If you wish to leave your luggage in advance, please inform us in advance of your arrival time at the inn.

Possible.
After check-out, luggage can be stored until 15:00 on the same day.

Possible.
The inn provides cooking utensils, seasonings and crockery, so it is possible to prepare your own meals.

If there are other guests in the room, an additional fee of ¥ 10,000yen will be charged, regardless of the number of guests.
If you invite outside instructors or cooks to stay at the hotel, you do not need to pay an additional fee.
Please inform us in advance if there will be people coming and going other than guests.

Possible.
The inn has a drum-type washing machine with detergent and fabric softener, so clothes can be washed/dried.

Possible.
Four bicycles are available.
They are available from check-in until 15:00 on the day of check-out.

Smoking areas are located in the garden.
Smoking is not permitted in the building, so please make sure you smoke outside.

There is no parking at the inn.
If you come by car, please use the nearby parking.
Nearest parking: Sakanoshita Navi Park No. 1
Cheapest parking: Special P (web-based procedure required)

Enoshima Electric Railway Hase Station.
The inn is a 3-minute walk from Hase Station.

A 24-hour Lawson is located 2 minutes’ walk from the inn.

There are no supermarkets nearby, but there is a small greengrocer that sells local produce.
If you wish to cook your own meals, we recommend that you go shopping around Kamakura Station.

Wi-Fi is available in all rooms; please bring your own PC.

There is no courier service, but you can receive/deliver your parcels by booking the Yamato Transport courier service.
See: Yamato Transport official website.